E-commerce Fulfillment Center Increases Throughput by 300%

The Challenge

FastShip Logistics was experiencing rapid growth, with order volumes increasing 10x over 18 months. Their existing manual warehouse processes couldn't scale to meet demand, leading to:

• Fulfillment time increasing from 2 days to 5 days
• Order accuracy dropping to 92%, resulting in increased returns
• Labor costs rising disproportionately to order volume
• Inventory accuracy issues causing stockouts and overstock situations
• Difficulty meeting customer expectations for same-day and next-day shipping

The company needed a solution that could scale with their growth while improving accuracy, reducing costs, and maintaining quality service levels.

The Solution

FastShip Logistics implemented Wild WMS to transform their fulfillment operations. Key implementation steps included:

Implementation Highlights:

• Real-time inventory visibility: Complete visibility across all warehouse locations
• Automated workflows: Streamlined picking, packing, and shipping processes
• Barcode scanning: Eliminated manual data entry errors
• Wave planning: Optimized order batching for efficient fulfillment
• Mobile capabilities: Handheld devices for real-time inventory management
• Integration: Seamless integration with e-commerce platforms and shipping carriers

Implementation was completed in 8 weeks with minimal disruption to ongoing operations, thanks to Wild WMS's phased rollout approach.

The Results

Within 6 months of implementation, FastShip Logistics achieved remarkable improvements across all key metrics:

Additional Benefits:

• 98% inventory accuracy, eliminating stockouts and overstock situations
• Ability to offer same-day and next-day shipping options
• Scalable operations that can handle peak seasons and growth
• Improved employee satisfaction with streamlined processes
• Data-driven decision making with comprehensive analytics and reporting

Return on Investment

FastShip Logistics achieved a full ROI within 12 months of implementation. Key financial impacts included:

• Cost savings: $500K annually in reduced labor costs
• Revenue growth: Ability to handle 3x order volume without proportional cost increases
• Return reduction: $200K annually in reduced return processing costs
• Customer retention: Improved service levels leading to higher customer satisfaction and retention

Conclusion

FastShip Logistics's success demonstrates how the right warehouse management system can transform operations, enabling businesses to scale efficiently while improving service quality. By implementing Wild WMS, they achieved significant improvements in throughput, accuracy, and cost efficiency, positioning them for continued growth.

The key to their success was choosing a scalable, user-friendly solution that could be implemented quickly without disrupting operations, and that provided the visibility and control needed to optimize processes continuously.